We respect your privacy.
Any personal details that you send us as part of the ordering process or through our contact form will be stored securely. We request your name, address and e-mail address to enable us to deliver product to you. We will not pass your contact details to any third parties except where necessary to despatch product to you.
We will not send you spam, but would like to maintain contact with you and may occasionally send you information about products and services by email, mail or telephone. If you prefer not to receive these communications, just let us know at any time by telling us that you wish to opt out.
For your security, our payment processing is carried out by PayPal, one of the Word’s largest banking and financial services organisations, using state of the art encryption and fraud protection. We do not have access to your credit card details except for telephone orders, after which they are securely cross-cut shredded.
Our website uses “cookies” to operate our shopping cart and help us understand how visitors use the site. Cookies are small text files placed on your computer. You can refuse the use of cookies by selecting approriate settings on your browser, but some functionality of the site may not then be available to you. By using the site with cookies enabled, you consent to use of the data derived from cookies.
You can order by phone, on-line or by post,
Price and payment
All prices are in Pounds Sterling, including VAT, where applicable. Carriage is normally charged extra and is shown separately in the shopping cart and on invoices.
We accept payment by cheque, PayPal and most credit and debit cards except for American Express. On-line payment processing is carried out on our behalf by PayPal, one of the World’s largest banking and financial services organisations. The transaction is processed on their secure server. You can use your credit card to make payment online even without having a PayPal account.
Telephone order payment (which can be by credit card) will be taken immediately and prior to despatch. We will normally despatch goods the next working day, but in the event that we are unable to fulfil your order within fourteen days, you will be offered an alternative or given a full refund.
Please make cheques payable to ‘ Morethanpolish Ltd’, the owner of the Boatsheen business. We will await clearance before dispatch.
Products and specifications
All products are subject to availability and may be withdrawn at any time. Product descriptions are given in good faith, are accurate at the time of publication and are updated as necessary, but we reserve the right to vary colours and update product designs. Measurements and weights are approximate. The products are only suitable for the uses described, any other use is the customers own responsibility.
Packaging and delivery
All products can be delivered to your door, normally within four working days in mainland UK, for one flat rate per order except where stated. Orders are dispatched as quickly as possible, but for urgent deliveries please contact us. We also ship worldwide, please contact us for delivery charges.
Privacy and data protection
Ordering and use of our web sites is subject to our privacy policy.
We will take reasonable care to keep your details secure, but we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to information you provide when using our web site.
We do not have access to your credit card details for online orders which are processed by PayPal. Card processing for telephone orders is carried out through PayPal and securely shredded after use.
Our web site uses cookies that may gather information about your use of the site. By using the site with cookies enabled in your browser, you consent to our using the information outlined in more detail in our privacy policy.
Satisfaction guarantee
We want you to be entirely satisfied and recommend us to others.
If you are not fully satisfied or have a query, please contact us immediately to give us an opportunity to rectify matters. You may cancel any order and return goods within 14 days of placing the order for a full refund of the purchase cost, subject to the following conditions:
- If goods have already been dispatched, you must contact us and follow our returns procedure.
- Items must be returned complete and in the original packaging at your cost and at your risk.
- The refund excludes our outbound delivery charge.
Any refund will be credited to the original payment method.
Damaged, lost or incorrect goods
If the goods delivered are not what you ordered, are damaged, defective or incomplete, you must inform us in writing or by email as soon as possible, and within seven working days of delivery. If you do not receive the goods ordered within 30 days of order we shall have no responsibility unless you notify us in writing of the problem within seven further working days.
Liability
Our total liability shall not exceed the price of the goods purchased from us.
Law and Severance
Our contract for sale of goods is made under English Law. If any part of these Terms & Conditions are deemed unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other parts of these Terms & Conditions will not be affected. E&OE
NOTHING IN THE ABOVE AFFECTS YOUR STATUTORY RIGHTS.